Acer has always believed in “serve with honor.” We provide clients with professional service and satisfy customer demands through innovation and steadfast intent. In the end, we hope that customers are proud of their Acer products. Acer satisfies customer demands through innovative thinking, always seeking ways to put our creativity to optimal use and provide customers with cutting edge technology. Our customers rely on the knowledge that we conduct strict inspections on the quality of our products. Customers can rest assured knowing that they have a safe product and that Acer will continue to provide comprehensive customer service.
The Quality and Safety of Product
Acer is an ISO 9001 certified company, meaning our quality control and environmental management systems meet international standards. It is primarily concerned with quality management and fulfillment of customer demands for quality. The quality policy of Acer is Deliver zero-defect, competitive products and services on time. Acer works early on in the design stage to provide customers with reassurance and high quality products. All Acer products must undergo relevant reliability, compatibility and regulatory compliance tests before mass production. To further confirm product stability, all products undergo the On-going Reliability Test (ORT) during mass production.
After new products enter the market, we launch an Early Warning Program to check the status of products at all times. Any problems are immediately reported to Acer headquarters upon discovery, and improvements are immediately incorporated into products already under production. Every week we compile product repair reports, in which we record problems, causes, consequences and solutions.
Client service
Acer's most important mission is customer satisfaction. We draw on the most dynamic ideas in pursuing whole systems innovation to provide customers with the latest technology. Acer clientele spans the entire range, from large corporations, small- to medium-sized enterprises, and government agencies to individual consumers. We not only provide unique IT products to suit each customer's needs, we also provide an e-info management center, and provide enterprises with easy-to-use, efficient, flexible, reliable, end-to-end e-services.
- Acer Products and Services
Acer's websites provide many downloadable technical support services, allowing clients to conveniently and immediately obtain what they need over the Internet. At the same time, Acer has set up a global network of service stations to ensure clients have access to local service. Go to our contacts page, select your desired brand to find the contact information of the nearest branch office to you.
- Acer Technical Support and Downloads
Fostering a corporate culture that holds respect for the customer, we have established a sound service system in which the customer is the leader, and professionalism is the rule throughout post-sale product service. Acer’s global service infrastructure is divided into four regional headquarters in Taiwan, China/Hong Kong, Asia Pacific, Europe/Middle East/Africa, and The Americas, with service hubs in each region. We strive to provide perfect service to our customers all over the globe. Each area has established repair service centers that can handle repairs.
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