Stakeholder Engagement

Deepening our corporate responsibility governance and engaging with stakeholders are among aspects of Acer’s CSR policy. In addition, balancing interests, overcoming difficulties, working with stakeholders to create shared value, and creating win-win industrial ecologies are parts of the core spirit of Acer's brand.

In order to best communicate and engage with our stakeholders, we work to fully identify those stakeholders through the five attributes laid out in the AA1000 Stakeholder Engagement Standard: dependency, responsibility, tension, influence, and diverse perspectives. Through this, we are able to deepen our level of communication with stakeholders and gain a more accurate understanding of their respective needs.

Stakeholder Communication Methods

Through communication, consultation, dialog, and cooperation, we create mutual exchange with stakeholders. In order to use the results of this communication to promote ongoing progress, we have also designed a communications evaluation mechanism and procedure for managing issues of concern. These are aimed at properly managing the opinions of different stakeholders as collected and assessed through communication channels, and at helping us achieve the expected level of communicative performance.

Procedure for managing issues of stakeholder concern

Results of Analysis of Material Topics

Procedure for managing issues of stakeholder concern

Note: Level of importance refers to the scale of impact of an issue on corporate operations as evaluated by Acer staff; Level of concern refers to the degree of concern among stakeholders regarding Acer’s response to said issue, as evaluated by external stakeholders

Issues of Stakeholders concerns and Acer’s response

× Stuff
× Advocacy Organizations
× Customers
× Investors
× Suppliers
× Charitable Groups, Communications
× Government Agencies
× Industry Associations
× Academic Groups
× Media

Major Initiatives and Participation

To facilitate more in-depth discussion of CSR-related issues and work with NGOs around the world on improving ICT industry sustainability, we have been a long-time member of organizations interested in issues of sustainability. We continually strive to make use of Acer's influence to inspire other businesses to take more proactive measures in this regard.

We also disclose the contributions to the trade associations whose primary role is to influence public policy.

Exchange with Interested Stakeholders

Acer actively reaches out to all kinds of stakeholders and, with an open mind, listens to their various opinions. We continue to hold interaction activities to deepen two-way communication with those stakeholder

Ongoing Academic Exchange

The green energy industry is booming, and with matters of environmental conservation, energy reduction, and renewable energy gaining increasing attention in both academic and business communities, the Going Green EcoDesign conference was held in Taiwan for the first time in 2017. Held jointly by National Cheng Kung University and the Union of EcoDesigners, the conference focused on a theme of “New Technologies and Eco-innovation Towards Sustainability." Acer was invited to participate and share our experience with green design of products and in corporate transformation.

Ongoing Attention to Social and Environmental Issues Around Materials

Acer and the ICT, jewelry, automotive, and aerospace industries have been working to resolve the conflicts in the Democratic Republic of the Congo around the extraction of 3TG (tantalum, tin, tungsten, and gold) metals. Growing evidence has shown that mining involves a high level of social and environmental risk, as well as involving mineral extraction beyond 3TG and the DRC. We believe that the continued promotion of responsible procurement is a priority in supply chain management. In 2016, Acer took the lead in signing on with the Responsible Business Alliance’s (RBA) Responsible Raw Material Initiative (RRMI).

2017 Sustainable Resource Management Conference

Ensuring sustainable consumption and production patterns” is one of the United Nations Sustainable Development Goals. In 2017, Acer and National Taiwan University worked together for the first time to hold the Sustainable Resource Management Conference, inviting Rockefeller University research associate Iddo Wernick to give a talk entitled “Creating a Circular Economy: the Challenges and Opportunities for Business.”For this conference, experts from academia and industry were invited to give presentations on the issue of sustainable resources, engage in in-depth discussions, and explore both the capability of businesses to respond and the opportunities present.