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Stakeholder Engagement

We hope to position Acer as a trustworthy and respectable company. With that in mind, we wish to get the input from our stakeholders, and build a constructive relationship with them. Communication with stakeholders helps us understand global trends on corporate responsibility, issues to be addressed and possible prospects arisen from these issues. Also, suggestions and feedback put forth by stakeholders serve as a powerful tool for us to better recognize and identify the responsibilities we should take as a corporate citizen. Acer is also a member on several international CSR initiative organizations.

We are committed to releasing results of our stakeholder communication. If you have any questions or suggestions regarding any sustainability issues related to Acer, please contact us at: cr@acer.com

Stakeholder Identification and Communication

According to the three core values of Wangdao philosophy-- value creation, balance of interests, and sustainable development, along with reference to the AA1000 Stakeholder Engagement Standard, we have set out a process for communication with stakeholders, identifying them and engaging them in in-depth communication. The major categories of Acer’s stakeholder are employee, customer, supplier, NGO, investor, community, government, industry association, media and academia.

Acer Stakeholder Identification Criteria

Through communication, consultation, dialogue, and cooperation, we create mutual exchange with stakeholders. In order to use the results of this communication to promote ongoing progress, we have also designed a communications evaluation mechanism and procedure for managing issues of concern. These are aimed at properly managing the opinions of different stakeholders as collected and assessed through communication channels, and at helping us achieve the expected level of communicative performance.

Approaches to Stakeholder Engagement

Stakeholder Concern Management Procedure

Material Aspects and Boundaries Identification

Acer uses the Global Reporting Initiative (GRI) fourth-generation guidelines for sustainability reporting (G4) as the framework for establishing a process for identifying material topics regarding sustainable development and providing the information upon which our CR Report disclosures are based, ensuring stakeholders receive the information they need.

Process of Defining Material Aspects and Boundaries

Materiality Analysis of Stakeholder Concerns

Major Initiatives and Participation

To facilitate more in-depth discussion of issues regarding sustainability and work with NGOs around the world on improving ICT industry sustainability, we have been a long-time member of organizations interested in issues of sustainability. We continually strive to make use of Acer's influence to inspire more businesses to take proactive measures in this regard.

We also disclose the contributions to the trade associations whose primary role is to influence public policy.

Social Initiatives and Participation

Dealing with Conflict Minerals

On the issue of conflict minerals, Acer supports the U.S. Dodd-Frank Wall Street Reform and Consumer Protection Act (H.R. 4173) and similar requirements of other areas. It is an active participant in the EICC’s Extractive Working Group and Extractives Due Diligence Sub-working Group; supports the EICC/GeST Due Diligence, OECD Due Diligence Guidance and Piloting, and Smelter Audit and Verification Programs; and backs In-region Sourcing Schemes, as well as carrying out effective collective communication with stakeholders. Since 2011 we adopted the EICC/GeST due diligence tools and carried out investigations of suppliers’ smelting plants. We will continue cooperating with the EICC/GeST Extractive Sub-working Group and support the EICC/GeST Conflict-free Smelter Program with concrete action. See more information at Responsible Sourcing of Minerals.

Participation in the Public-Private Alliance for Responsible Minerals Trade

The Public-Private Alliance for Responsible Minerals Trade (PPA) is a multi-sectoral and multi-stakeholder advocacy group that aims to publicize the issue of conflict minerals in the Democratic Republic of the Congo and the African Great Lakes Region and propose supply chain solutions. PPA promotes cooperation between regional organizations so as to ensure that planning and implementation of chains of custody is consistent. The PPA also encourages responsible purchasing behavior in the region, improving transparency and strengthening the capacity of both civil society and regional governments. In 2013, we became a member of the PPA. We will continue to work with government, industry, and civil groups to gain support in addressing the challenges in our supply chain and using only legal, conflict-free minerals. Going forward, Acer will continue remain involved in the PPA and monitor its progress and needs for resources so that it continues to improve the minerals tracking systems and provides support for other due diligence efforts in the region.

Environmental Initiatives and Participation

Carbon Disclosure Project

Acer and the Acer Foundation have provided long-term sponsorship for the CDP’s promotional activities in Taiwan beginning in 2008, helping the island’s industries to learn about the latest trends in carbon control and helping enterprises respond to the demands of international stakeholders. In coordination with the scheduling of the CDP questionnaire, we provide sponsorship every year for the CDP Pre-launch Event and CDP Launch Event, and invite all Acer suppliers to participate in meetings, engage in discussions of the questionnaires and their results.

In 2013, we enjoyed a breakthrough, working with major local financial holding companies to focus attention on climate risks and their potential impact on corporate operations. For the annual CDP publication, representatives of Bloomberg were invited to assist in stressing the importance of disclosure, in the hopes of getting the Taiwanese capital markets to pay closer attention to CSR and sustainability issues, and thus get on track with the international markets.

In 2014, we continued to support spring and fall CDP presentations, inviting outstanding enterprises and key components suppliers of Acer to share their most valuable experiences and help other firms better understand climate change risk, the business opportunities involved in carbon reduction, and their importance to corporate management. In 2015, Acer invited the Head of CDP’s supply chain program Mr. Dexter Galvin and Asia region Special Advisor Mr. Stephen Chow to share their experiences with supply chain management and help the industry seize the opportunities that come with climate risk and carbon reduction.

Initiation of the Corporate Green Competitiveness Alliance

To help its members address global environmental guidelines and create green value, as well as to collate industrial recommendations and policy issues, the Taipei Computer Association worked with members of Taiwan’s ICT industry to create the Corporate Green Competitiveness Alliance. The alliance’s members include original design manufacturer (ODM) and original equipment manufacturer (OEM) firms, brand enterprises, and consultancy firms, and through this multiparty communication platform, the alliance is able to promote greater understanding in brand enterprises of the capacities of ODM/OEM firms and more communication about requisite product standards. It also offers policy suggestions to the government based on the needs of both brand enterprises and ODM/OEM firms, helping spur industry growth. Acer also acts as convener of the brand group, promoting exchanges of green information and technical specifications in the ICT industry. In 2014, the alliance’s primary focus was on collecting advice regarding recycling and energy labeling regulation from industry. Additionally, we continue to focus on the issue of conflict minerals, exploring concrete measures to improve supply chain management capabilities.

Promotion of the Taiwan Corporate Sustainability Forum

The Taiwan Corporate Sustainability Forum (TCSF) was established in 2008 with the goal of providing representative Taiwanese enterprises with a platform for discussion and sharing on the issue of sustainability. Acer has since then became its member. In 2013, TCSF established a working group for their Energy and Climate Policy White Paper, in the hopes of drawing on international benchmarks in sustainability policy and domestic corporate experience to provide the Taiwanese government with references for the drafting of more proactive policies to address climate issues. This working group was split into two teams, one of these focused on improving energy efficiency and another on robust taxation legislation; Acer served as convener of the former.

This white paper primarily called on the government to strengthen the regulatory system with regard to energy conservation and carbon reduction, to implement stronger climate change and environmental education, and to promote improvements to energy usage efficiency, renewable energy development, and water resource risks and management in the face of climate change. The first draft of the white paper was completed in late 2014, when a communication meeting was held with expert academics. Through this process, we hope to create more focused recommendations for responses to the political and economic environment and conditions currently faced by Taiwan. In June 2015, TCSF released the Policy White Paper to the Government officially and we expect to the positive feedback, further engagement and cooperation in next phase for more aggressive Energy and Climate policy roadmap in Taiwan.

Signing on to BICEP

The climate change issue is one that demands proactive response and the support of new policies. To support the American government’s policy action on climate, in 2013 Acer America Corporation formally signed the Business for Innovative Climate Change and Energy Policy (BICEP) Climate Declaration* by the Coalition for Environmentally Responsible Economics (Ceres). This initiative involves working with government policy-makers to develop a more effective set of policies and regulations in response to climate change and encouraging the United States, one of the world’s leaders in carbon emissions, to move toward becoming a low-carbon society. *Visit Ceres Official Page for more about the Climate Declaration

White House Climate Initiative

In 2015, Acer America Corporation responded to the White House’s American Business Act on Climate Pledge by reiterating the group’s pledge to reduce greenhouse gas emissions by 60% (compared to 2009 levels) by 2020, Acer America ongoing commitment to using 100% green electricity, and the continuing increase in other Acer locations’ usage of renewable energy.

Participation in Supply Chain F-GHG Management

Through various lifecycle assessment studies, flat panel display manufacturing has been identified as a major carbon impact hotspot within our supply chain due to the release of fluorinated greenhouse gases (F-GHGs) from the manufacturing process. Due to the impact of these F-GHGs, in 2015 Acer began working with several other leading companies, along with the US EPA, to engage our display suppliers to improve the transparency and reporting of their manufacturing processes and to set new targets for reducing the F-GHGs emissions associated with these processes. As part of this voluntary effort, the industry group is using its relationships with the Carbon Disclosure Project (CDP) and the Electronic Industry Citizenship Coalition (EICC) to develop a reporting process to capture information on the manufacturing processes and the F-GHG emissions from industry suppliers. In addition, Acer is working to develop proposed criterion for the next release of the IEEE 1680.1 Standard for Environmental Assessment of Personal Computer Products to create incentives and market access for those display suppliers that improve the measurement and reduction of their F-GHG emissions. Acer believes that this engagement will result in reduced GHG impact in our supply chain while taking advantage of the efficiencies of a coordinated effort among industry members.

Acer CSR Forum

Since 2008, Acer has decided to employ a more open approach, combining external initiatives with stronger internal governance. Through holding the Acer Corporate Social Responsibility Forum, Acer aims to facilitate discussion of CSR issues with the Company’s suppliers through inviting major stakeholder organizations from around the world to participate in the forum. To learn more about Acer CSR Forum, please visit the website of Acer Foundation.