We carry out Acer Customer Satisfaction Surveys in each country individually. As such, methods can vary. However, head office still regularly collects the results of our surveys and reviews them for trends and insights. Current survey methods include telephone, online, face-to-face interviews, and telephone interviews with corporate customers. We also began to ask customers about their purchasing experience on the Acer Store website and adding new survey channels to enhance our services.
In aggregate, our 2020 survey results show high global satisfaction, with positive customer evaluations accounting for 93.20% of total evaluations. Average customer satisfaction survey results decreased compared to last year, mainly due to the impact of the pandemic in the first half of the year, which led to a decrease in customer satisfaction due to the extended time frame for some repairs. Overall, however, it was with the normal range.