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Responding to the COVID-19 Pandemic

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Response

Pandemic Prevention Team
Our global Pandemic Prevention Team is assembled from human resources, public relations, general affairs, information systems, and other relevant departments to ensure we can stay on top of the pandemic situation at all times and formulate/implement corresponding prevention measures
Health Education and Guidance
Posters on bulletin boards, in bathrooms, in elevators, and in other common areas
Health Management
Taking temperatures, conducting immunization survey, tracking, contact history/travel history questionnaire
Caring for Staff
Compilation of pandemic prevention information, setting up of Pandemic Prevention Team mailboxes, and distribution of pandemic prevention materials


















Relief

Established Pandemic Tracking System Internal
Establishing a Pandemic Prevention website section to provide relevant information in an open, transparent, and timely manner; Establishing a contact history/travel history questionnaire system for staff
External
Planning and building the Taiwan Healthcare-Associated Infection and Antimicrobial Resistance Surveillance System (THAS) in cooperation with the Centers for Disease Control (CDC), Ministry of Health and Welfare, to help hospital administrators understand the current status of infection and antibiotic resistance in their hospitals and to activate preventive mechanisms in advance of unknown outbreaks
Staff Care
We continue to provide staff with pandemic protection materials such as masks and sanitizer; distribute “pandemic care packages” in Taiwan; provide staff with mask storage bags, mask pads, and alcohol-based hand sanitizer; and strengthen assistance programs to provide care and support to staff
Working with External Partners Corporations
Donating hypochlorous acid together with external companies. Providing salt disinfection water production equipment to nearly 200 schools in China to help alleviate disinfectant shortages Research Institutions: Collaborated with National Defense Medical Center Research Center for Epidemic Prevention Science on using AI to accelerate vaccine development
Caring for the Community
1. Acer Taiwan, EMEA, and Asia Pacific staff donated blood for front-line medical staff
2. Acer EMEA donated computers, masks, meals, and other supplies to medical institutions, research units, and schools

Recovery & Resilience

Building a safe stock of pandemic protective materials
Education and Training
Implementing of preventive measures and staff care training, such as Health and Safety Infection Control in office areas, COVID-19 Impact on Swiss Immigration and Social Security, and Working from • • Home Training
Opening Recruitment Channels
Continuing to develop diverse recruitment channels and methods to confront the post-pandemic era
Maintaining Employee Health
1. Always have sanitizer and devices for taking temperatures to continuously protect the health of staff (Global)
2. Acer Europe annual flu vaccinations




















Environmental

Response

Environmental Disinfection
Reinforcing disinfection of elevators, escalators, common area facilities, meeting spaces, and transportation disinfection
Set up sensor-activated hand sanitizer dispensers
Set up sensor-activated hand sanitizer dispensers at each floor entrance (Taiwan)
Pedestrian Control
Restricted visitors and established elevator and stairway controls
Optimized Videoconferencing System
Avoiding the risk of infection from face-to-face meetings
Adding Partitions to Office Spaces
Reduce droplets transmission

Relief

• Ongoing monitoring of resource usage and opportunities for reduction, such as significantly decreasing the number of miles flown for overseas travel and the amount of fuel used for business vehicles, along with monitoring trends in water and electricity usage in offices
• Assessing the potential environmental risks and impacts of response measures to the pandemic







Recovery & Resilience

• Identifying opportunities to reduce emissions by adjusting business trips and activating mechanisms such as working from home and setting up mobile offices
• Ensuring resource conservation (reduction of water and electricity usage) and response to climate change in the post-pandemic office model
• Evaluating office environmental measures such as reducing the use of paper cups and hand towels in the post-pandemic era






Economic and Governance

Response

Close Cooperation with Local Public Health Units
During the pandemic, global business units have been working with local government authorities to ensure business continuity and employee safety
Strict Control of Corporate Expenses
Negotiating lease payments, suspending travel, encouraging online meetings, and reducing physical marketing activities
Legal Compliance
Confirming of contractual and regulatory compliance during the pandemic
Launching Work from Home on a Foundation of Information Security
Acer has continued to evaluate how to maintain smooth operations through remote systems via “work from home” measures while ensuring data and system security, strengthening MVPN functionality, and conducting drills to confirm that prior planning and arrangements can be implemented in the event of unforeseen circumstances
Shift System for Specific Units
Avoiding clustering while maintaining stable business operations
Supply Chain Impact Assessment and Management
Acer is keeping a close eye on the potential impact of the pandemic on the supply chain management, monitoring the resumption of work and production along with contingency plans to ensure a suitable inventory of key components and finished products and minimize the negative impact of the pandemic
Customer Service
We have set out a series of tiered responses for customer service, along with response plans for call centers and materials suppliers, to help protect our staff and maintain the operation of the service system
Responsible Supply Chain Management
Tracing Supplier Pandemic-Related Labor Rights Issues

Relief

• Focusing on information security risks and risk transfer measures due to the change to a remote model of work as a result of the pandemic
• Producing computer products for remote learning and home office needs arising from the pandemic, such as antibacterial and air cleaning products
• Acer China provides online support, offline repair, and other service measures, as well as keeping the public and Acer users specifically informed through online media, WeChat messages, and announcements of important information on the official website


























Recovery & Resilience

Building Corporate Sustainability
Budgetary controls, strengthening online business, focusing on and reviewing market demand, and implementing supply chain structure changes
Developing a Post-COVID Work Model
Our six-month work-from-home (WFH) trial is designed to ensure that employees can accomplish their tasks while working from home through appropriate rules while also serving as a reference for the future remote work efforts
Conducting Education and Training to Boost Company and Staff Resilience
Equipping our employees with the ability to adapt to the pandemic and continue to explore opportunities in the post-pandemic era