Deepening our corporate responsibility governance and engaging with stakeholders are among aspects of Acer’s ESG policies; In addition, balancing interests, overcoming difficulties, working with stakeholders to create shared value, and creating win-win industrial ecologies are parts of the core spirit of Acer’s brand. Through communication, consultation, dialog, and cooperation, we create mutual exchange with stakeholders. In order to use the results of this communication to promote ongoing progress, we have also designed a communications evaluation mechanism and procedure for managing issues of concern. These are aimed at properly managing the opinions of different stakeholders as collected and assessed through communication channels, and at helping us achieve the expected level of communicative performance.
Importance to Acer :
As the Company has undergone its transformation, Acer’s internal staff communication channels have helped build consensus and commitment among staff and get everyone on the same page regarding our transformational efforts.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Continued implementing global information security education training, with 6,219 participants and completing the training, and completed global phishing mail tests in Q3 and Q4
Our Response
We maintain occupational health and safety management performance. Acer Taiwan continues to pass ISO 45001 certification and building a safe and healthy working environment. In 2021, there is no major occupational disasters or accidents.
Importance to Acer :
Creating value for customers is one of Acer’s core values. We start from a user-centric perspective and work to provide solutions and services that meet their needs perfectly.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Ensuring that customers’ personal data is safe and informing customers of the relevant regulations and precautions before accepting equipment for repair. We received no complaints regarding infringement of customer privacy or of loss of customer information.
Our Response
The UK office launched a digital transformation initiative entitled the Acer Green Rewards Program to help customers respond to sustainability challenges together.
Our Response
In response to the pandemic, set out a classification of various strategies to help protect our staff and maintain the operation of the service system. We also released special instructions for product cleaning to address customers’ concerns
Importance to Acer :
Acer considers our relationship with our suppliers a symbiotic one, and as such, we will continue to work closely with them to establish a responsible supply chain.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Launched the Earthion initiative, inviting suppliers to work together toward a sustainable supply chain and provide products and services with sustainable impact.
Our Response
Acer’s suppliers must treat their staff in a respectful manner, using environmentally responsible manufacturing processes and providing safe working conditions. In 2021 RBA Code of Conduct on-site audit, the conformance on health and safety is 95%.
Our Response
We continued to carry out supplier ESG scorecard evaluations, including overall carbon management, carbon reduction results, and green energy adoption status, using this to further improve the ability of the overall supply chain to respond to climate change. And we conducted on-site audits of 88 supplier manufacturing plants in 2021
Importance to Acer :
Investors are among Acer’s most important stakeholders, and as such, we should be responsible to our shareholders and work to protect their rights and interests.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
We respond to material topics that investors care about, including those relating to corporate governance, the environment, and society. The results have been presented in various ESG evaluations in 2021.
Our Response
Hold annual shareholders meetings to explain Company’s operating status and developmental trends. We also launch the important innovative products and service in the global press conference (GPC) annually.
Our Response
Issue annual and quarterly reports, and promptly upload to investor relations page and we also complete Corporate Governance Evaluations with Financial Supervisory Commission
Importance to Acer :
The true value of business lies in how it can create value for society. As such, we apply our core competencies to social participation, working together to create more opportunities.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Continued to hold the Global ESG Project Awards; Besides educational and environmental themes, the 2021 awards also included COVID-19, encouraging Acer employees to make an impact on society through responding to and assisting with the needs of local communities. In 2021, Acer’s ESG projects engaged more than 46,000 people, contributed a total value of more than NT$51 million, and cooperated with more than 2,300 stakeholders.
Our Response
We support local community to respond to COVID-19 by donating our core products and volunteer services
Importance to Acer :
Gaining the trust, support, and cooperation of the government to help the Company create a positive external environmental and a foundation for further growth for Acer.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Participation in Corporate Governance Evaluations; Annual uploading of sustainability reports to the Stock Exchange’s Market Observation Post System for transparent disclosure of ESG performance.
Our Response
Acer Medical and Centers for Disease Control (under Taiwan’s Ministry of Health and Welfare) have collaborated to develop the International Pandemic Information Station, building an efficient AI-based public opinion monitoring system to instantly monitor global pandemic development
Implementing pandemic prevention measures in line with governmental safety standards
Our Response
In concert with the Kaohsiung City Government, we invited Dr. Gunter Pauli, who introduced the “Blue Economy” philosophy to the world, and his experimental vessel the MS Porrima to moor at Kaohsiung Harbor to promote “learning from the sea” and new ways of thinking about technological innovation and environmental sustainability.
Chairman Jason Chen was invited to participate in the ABAC (APEC Business Advisory Council) Digital Symposium 2021 in March 2021, where he provided advice on sustainable development and shared the smart water solution implemented by Acer Group subsidiary Acer Being Communication.
Importance to Acer :
Advocacy organizations serve to motivate companies to implement sustainability, and can help to strengthen our own practice of sustainability.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Continuing participation in the Carbon Disclosure Project (CDP) supply chain program, inviting major suppliers to participate and fill out questionnaires
Our Response
Inviting Suppliers into the Earthion Initiative
Our Response
We joined the RE100 initiative and have committed to using 100% renewable energy by 2035.
We joined the Taiwan Climate Partnership, working with our supply chain on the international move towards net zero; we are also harnessing the collective strength of partners to expand our cooperation with international climate advocacy organizations
Our Response
Co-Chief Operating Officer Tiffany Huang and Corporate Sustainability Officer Grace Liu were invited to participate in the November 2021 Taiwan Circular Economy 100 forum “Practicing Dynamic Integration, Building a Circular Ecosystem, and Constructing a New Taiwan,” providing suggestions for sustainable industrial development and net-zero transformation from the perspectives of global net-zero carbon emissions, transformation of production, supply chain linkage, and ecosystem building.
Importance to Acer :
The media play an important role in information transfer and monitoring, shaping the public’s understanding and awareness of Acer’s latest R&D. Acer insists on communicating with the media with accuracy and in a timely manner.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
We announced in May 2021 that we will focus on developing sustainability-focused products, an initiative that was met with great interest by the global media
Our Response
Our Response: We partnered with the RCCO World eX Championship and R8G eSports team to raise awareness of Aspire Vero laptops and encourage people to join the fight against climate change
Importance to Acer :
Industry associations play an important role in industry consolidation, and can spur the development of Acer and the industry more broadly.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
Ongoing participation in the Information Technology Industry Council’s Environment & Sustainability affiliate group and three working groups.
Our Response
Ongoing participation in the Responsible Business Alliance (RBA), as well as observing or participating in various RBA programs and working groups, such as the Responsible Minerals Initiative (RMI), Responsible Labor Initiative (RLI), Open Sourcing Working Group, and Environmental Sustainability Working Group.
Contributions supporting RMI-Pact’s partnership to support alternative economies through vocational training programs
Our Response
Our Response: Information Security and Customer Privacy.See Chapter 3: Information Security and Customer Privacy.
Importance to Acer :
Educational and research institutions provide companies with new ideas and perspectives, and industry-academia cooperation can help both stay on the pulse of industrial development, creating a win-win situation.
Main Communication Channels and Frequency :
Topics of Concern :
Our Response
In 2021, the Institute of Environmental Engineering visited Acer, not only getting an insight into the Company’s ESG operations, but also arranging for Acer Being Communication President Po Chan-ping to introduce the Company’s innovative products. The two sides engaged in much discussion about how technology can be used to address social and environmental issues.
In November 2021, Acer’s Corporate Sustainability Officer Grace Liu gave a lecture on ESG as the key to corporate sustainability at the Chung Yuan Christian University , as well as engaging with students and faculty on site.
Our Response
See Chapter 3: Information Security and Customer Privacy.
