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Issues of Stakeholders Concerns and Acer's Response

Staff

Importance to Acer / Issues of Concern

As the company has undergone its transformation, Acer’s internal staff communication channels have helped build consensus and commitment among staff and get everyone on the same page regarding our transformational efforts.

.Innovative Products and Services
.Customer Management
.Circular Economies and Product Life Cycle
.Information Security and Customer Privacy

Main Communication Channels and Frequency

.Acer Good News (occasional)
.Acer Daily News (daily)
.Chairman & CEO’s message (occasional)
.Internal Website (My Acer/company intranet) (occasional)
.External Website (Acer Group) (as needed)
.Labor-management meetings (Employee Representatives Organization) (quarterly)
.Employee Welfare Committee
.Email bulletins (as needed)

2019 Communication Results

.Organized four Employee Representative Meetings to discuss matters relating to operations management, work environment, and employees’ rights and draft plans for implementation of major improvement resolution
.Encouraged staff to get involved with environmental issues through Green On and Game On events
.Held Acer Earth Recycling Program to help orphans, encouraging staff to take part
.Implemented information security training and education in all Acer regions worldwide

Customers

Importance to Acer / Issues of Concern

Creating value for customers is one of Acer’s core values. We start from a user-centric perspective and work to provide solutions and services that meet their needs perfectly.

.Information Security and Customer Privacy
.Circular Economies and Product Life Cycle
.Innovative Products and Services



Main Communication Channels and Frequency

.Email and Telephone Contacts (as needed)
.Questionnaires and Surveys (annual)
.Acer Sustainability Website (as needed)
.Corporate Social Responsibility Report (annual)
.Corporate Responsibility mailbox (cr@acer.com)
(as needed)
.Acer Official Website—Support page
.Customer Service Line (as needed)
.Online chat (as needed)


2019 Communication Results

.Ensuring that customers’ personal data is safe and informing customers of the relevant regulations and precautions before accepting equipment for repair.
.Percentage of positive customer evaluations reached 96.04%.
.Received the Best Service Brand Award and the Outstanding Commerce Award in China, along with high customer satisfaction in countries including France, Spain, Germany, and Brazil.
.Received no complaints regarding infringement of customer privacy or of loss of customer information.

Suppliers

Importance to Acer / Issues of Concern

Acer considers our relationship with our suppliers as a symbiotic one, and as such we will continue to work closely with them to establish a responsible supply chain.

.Innovative Products and Services
.Climate Change and Energy
.Product Responsibility and Customer Safety



Main Communication Channels and Frequency

.Annual Supplier CSR Communication Meetings(annual)
.CSR Scorecard (annual)
.RBA On-site Examination (annual)
.Launch Second-tier Supply Chain RBA Management (document review, on-site spot-checks) (annual)
.On-site Education and Training (as needed)
.Business Review Meetings (quarterly)
.Supplier Surveys (occasional)
.Whistleblower Complaint Mailbox (as needed)

2019 Communication Results

.Held 2019 Supplier CSR Communication Meetings, addressing topics including carbon reduction and product responsib3ility
.We continued to carry out vendor CSR scorecard evaluations, including overall carbon management, carbon reduction results, and green energy adoption status, using this to further improve the ability of the overall supply chain to respond to climate change.
.Held 101 RBA Site Audits in 2019

Investors

Importance to Acer / Issues of Concern

Investors are among Acer’s most important stakeholders, and as such we should be responsible to our shareholders and work to protect their rights and interests.

.Codes of Conduct
.Customer Management
.Supplier Environmental Performance
.Product Responsibility and Customer Safety

Main Communication Channels and Frequency

.Regular Shareholders’ Meeting/Institutional Investors’ Conference Call (annual)
.Issue Regular Annual and Quarterly Corporate Reports, along with CSR Report
.Investor Mailbox (occasional)
.Investor Relations Webpage (monthly)
.Analyst Report (YouTube/video link)
.Investors Summits

2019 Communication Results

.Hold annual shareholders meetings to explain company’s operating status and developmental trends
.Issue annual and quarterly reports, and promptly upload to investor relations page
.Complete Corporate Governance Evaluations with Financial Supervisory Commission
.Collect investment advice and report to Board of Directors and senior team each month

Community

Importance to Acer / Issues of Concern

The true value of business lies in how it can create value for societ1y. As such, we apply our core competencies to social participation, working together to create more opportunities.

.Ethics/Code of Conduct
.Information Security and Customer Privacy
.Climate Change and Energy





Main Communication Channels and Frequency

.Acer Sustainability Website (as needed)
.Corporate Social Responsibility Report (annual)
.Acer Official Website (as needed)
.Acer Foundation Website (as needed)
.Volunteer Activities (regular times each year)
.Complaints Mailbox (as needed)







2019 Communication Results

.Hold BeingLife Creativity Competition to foster a combination of innovative thinking and tech among young students and encourage incorporation of cloud-based thinking into solving daily problems.
.Continue to hold the global Corporate Social Responsibility Project Awards, with 2019 awards themed around education and the environment, and organize CSR activities based on the needs of local communities and stakeholders.
.Continue to make charitable purchases of Caitian Rice grown under environmentally friendly conditions and placing an emphasis on the balance between agriculture and the environment.

Government Agencies

Importance to Acer / Issues of Concern

Gaining the trust, support, and cooperation of the government to help the company create a positive external environment and a foundation for further growth for Acer.

.Corporate Governance
.Innovative Products and Services
.Transparency and Disclosure
.Energy and Climate Change
.Circular Economies and Product Life Cycle
.Information Security and Customer Privacy
.Human Rights, Diversity, and Equality of Opportunity
.Social Philanthropy and Digital Inclusion

Main Communication Channels and Frequency

.Responding to Legal Advice (occasional)
.Policy Advice Meetings (occasional)
.Topic Meetings (occasional)










2019 Communication Results

.Acer ITS has worked with the Taiwanese government on multipay policies and the development of future electronic payment systems, taking the lead in independently developing a QR-code-scanning ticket machine to facilitate the extension of multipay systems into the transportation arena.
.Acer provided notebook computers to the International Olympiad in Informatics, donating all of them to ADA University in Baku and Azerbaijan’s Ministry of Education to support young computer scientists.



Advocacy Organizations

Importance to Acer / Issues of Concern

Advocacy organizations serve to motivate companies to implement social responsibility, and can help Acer strengthen its own practice of corporate social responsibility.

.Transparency and Disclosure
.Supplier Environmental Performance
.Information Security and Customer Privacy

Main Communication Channels and Frequency

.Acer Sustainability Website (occasional)
.Corporate Social Responsibility Report (annual)
.Questionnaires and Surveys (quarterly)
.Corporate Responsibility Mailbox (as needed)
.Complaints Mailbox (as needed)




2019 Communication Results

.Acer was invited to participate in the United Nations Environment Programme International Environmental Technology Centre Waste Management Solutions global dialog
.Continuing participation in the Carbon Disclosure Project (CDP) supply chain program, inviting major suppliers to participate in and fill out questionnaires
.Continuing to sponsor CDP promotional conferences in Taiwan

Media

Importance to Acer / Issues of Concern

The media play an important important role in
information transfer and monitoring, shaping the public’s understanding and awareness of Acer’s latest R&D. Acer insists on communicating with the media with accuracy and in a timely manner.

.Transparency and Disclosure
.Innovative Products and Services
.Circular Economies and Product Life Cycle
.Information Security and Customer Privacy

Main Communication Channels and Frequency

.Press Conferences (occasional)
.Press Releases and Promotional Articles (as needed)
.Social and Digital Media (as needed)
.Corporate Websites (as needed)
.Marketing and Media Communication Events (regular)





2019 Communication Results

.Held new global products press conferences in New York and Berlin
.Participated in global trade shows including the Consumer Electronics Show, BETT (world’s largest educational technology trade show), and Computex Taipei
.Official sponsor of 2019 International Olympiad in Informatics (IOI) in Baku, Azerbaijan
.Sponsored Taiwan’s only silver-label marathon, the 2019 Wanjinshi Marathon

Industry Associations

Importance to Acer / Issues of Concern

Industry associations play an important role in industry consolidation, and can spur the development of Acer and the industry more broadly.

.Ethics/Code of Conduct
.Information Security and Customer Privacy
.Product Responsibility and Customer Safety

Main Communication Channels and Frequency

.Participating in organizational conferences and fulfilling membership obligations (occasional)
.Participating in cooperative events and meetings(occasional)
.Email and telephone (as needed)



2019 Communication Results

.Participating in the Responsible Business Alliance (RBA) and Responsible Labor Initiative (RMI) general assemblies
.Participating in the Taiwan Corporate Sustainability Forum (TCSF) Core Group
.Participating in Center for Corporate Sustainability
.Participating in the US Information Technology Industry Environmental Leadership Council

Educational and Research Institutions

Importance to Acer / Issues of Concern

Educational and research institutions provide companies with new ideas and perspectives, and industry-academia cooperation can help both stay on the pulse of industrial development, creating a win-win situation.

.Ethics/Code of Conduct
.Supplier Environmental Performance
.Product Responsibility and Customer Safety
.Talent Attraction and Retention




Main Communication Channels and Frequency

.Industry-Academia Exchanges (occasional)
.Surveys and Interviews (annual)
.Conference Activities (occasional)
.Acer Sustainability Website (occasional)
.Corporate Social Responsibility Report (annual)








2019 Communication Results

.In August 2019, teachers and students from Soochow University and Japan’s Aichi University visited Acer to learn about our CSR activities and actions & measures employed to boost staff enthusiasm
.In December 2019, teachers and students from National Taipei University of Technology visited to learn about Acer’s sustainable operations, supply chain management, green products, and social philanthropy
.Acer Chairman and Chief Executive Officer Jason Chen served as a guest speaker at MIT’s 2020 Asia Business Conference, sharing how Acer’s operational strategy of “twin transformations” is helping the company reach new heights